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Rapid Technologies offers proprietary BMC Remedy ITSM training courses, custom BMC Remedy courses, and ITIL certification, overview and simulation courses. 

Below are just some of our Instructor Led Training (ILT) offerings, however, please inquire if there is a course you are interested in taking that is not listed below.  We can also customize a course specifically for your organization and deliver onsite at your location or live via WebEx.

BMC Remedy Versions Available:  v7.x, v8.x, v9.x

Rapid Technologies Remedy AR System Administering
Rapid Technologies Remedy AR System Performance Enhancement Course
Rapid Technologies Remedy ITSM Application Administration / Configuration
Rapid Technologies BMC Atrium CMDB Admin / Developer
Rapid Technologies Remedy Application Boot Camp (combination ITSM and CMDB course)
Rapid Technologies BMC Service Request Management Administering


As an authorized Salesforce Training Partner, Rapid Technologies offers training and certification options for Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud and Community Cloud, along with training for the Salesforce1 Platform.

Instructor Led Training
Virtual Instructor-Led Training
Online Training

Any Salesforce Training purchased through Rapid Technologies qualifies your company to participate in the Rapid Technologies Training Rebate Program:

Purchase any Salesforce training through Rapid Technologies and receive a 10% credit (i.e. purchase a class for $4250; receive a $425 credit)
Credits can then be applied towards any future training or consulting services purchased thru Rapid Technologies
Credits are valid for 1 year from training order date

​BMC REMEDY VERSIONS AVAILABLE:  7.0, 7.1, 7.5, 7.6, 7.6.04, 8.0, 8.1, 9.0

Using Remedy Service Desk

Using Remedy Change and Release Management
Using Remedy Asset Management
Using Remedy Service Level Management
Using Remedy Service Request Management
Introduction to BMC Atrium CMDB


USA and CANADA -  +1 778 382 7888

UK                         +44 122 739 2899

REST OF EUROPE    +41 225 75 33 48


Mon-Fri  8 a.m.-5 p.m. GMT,
Sat 7 a.m.-11:30 p.m.GMT, 
Sun 9 a.m.-10 p.m. GMT


  • End user focused; great user interface
  • Designed based on customer feedback
  • Addresses usability concerns / accelerates learning curve
  • SMEs utilized in content creation and development
  • Bridges the gap between learning ITIL to using ITSM
  • Always available and self paced
  • Accommodate a large number of users
  • Navigate to any topic that you need/want to learn about
  • Demos and “Try-It” exercises allow for great interaction
  • Revisit any module/topic/demonstration as needed
  • Leverage WBTs as a job aid to be more productive
  • Great reference tool for training reinforcement
  • No travel expenses to your sites to deliver training
  • Quizzes to reinforce concepts and measure completion
  • Train early and often – vision of the end state at beginning
  • Accelerate requirements gathering, workshops, user testing
  • Created in industry leading Adobe Captivate (with professional audio)
  • SCORM 1.2 and 2004 Compliant - host on your LMS
  • Small investment in training helps larger ITSM investment succeed!