Training and Certification

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COMBAT READY ITTM

INSTRUCTOR LED TRAINING

Rapid Technologies offers proprietary BMC Remedy ITSM training courses, custom BMC Remedy courses, and ITIL certification, overview and simulation courses.

Below are just some of our Instructor Led Training (ILT) offerings, however, please inquire if there is a course you are interested in taking that is not listed below. We can also customize a course specifically for your organization and deliver onsite at your location or live via WebEx.

BMC Remedy Versions Available: v7.x, v8.x, v9.x

Rapid Technologies Remedy AR System Administering
Rapid Technologies Remedy AR System Performance Enhancement Course
Rapid Technologies Remedy ITSM Application Administration / Configuration
Rapid Technologies BMC Atrium CMDB Admin / Developer
Rapid Technologies Remedy Application Boot Camp (combination ITSM and CMDB course)
Rapid Technologies BMC Service Request Management Administering

WEB BASED TRAINING

As an authorized Salesforce Training Partner, Rapid Technologies offers training and certification options for Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud and Community Cloud, along with training for the Salesforce1 Platform.

Instructor Led Training
Virtual Instructor-Led Training
Online Training

Any Salesforce Training purchased through Rapid Technologies qualifies your company to participate in the Rapid Technologies Training Rebate Program:

Purchase any Salesforce training through Rapid Technologies and receive a 10% credit (i.e. purchase a class for $4250; receive a $425 credit)
Credits can then be applied towards any future training or consulting services purchased thru Rapid Technologies
Credits are valid for 1 year from training order date

BMC REMEDY VERSIONS AVAILABLE: 7.0, 7.1, 7.5, 7.6, 7.6.04, 8.0, 8.1, 9.0

Using Remedy Service Desk

Using Remedy Change and Release Management
Using Remedy Asset Management
Using Remedy Service Level Management
Using Remedy Service Request Management
Introduction to BMC Atrium CMDB

OR CALL US ON...

USA and CANADA - +1 778 382 7888

UK +44 122 739 2899

REST OF EUROPE +41 225 75 33 48

SERVICE HOURS..

Mon-Fri 8 a.m.-5 p.m. GMT,
Sat 7 a.m.-11:30 p.m.GMT,
Sun 9 a.m.-10 p.m. GMT

SALESFORCE

End user focused; great user interface
Designed based on customer feedback
Addresses usability concerns / accelerates learning curve
SMEs utilized in content creation and development
Bridges the gap between learning ITIL to using ITSM
Always available and self paced
Accommodate a large number of users
Navigate to any topic that you need/want to learn about
Demos and “Try-It” exercises allow for great interaction
Revisit any module/topic/demonstration as needed
Leverage WBTs as a job aid to be more productive
Great reference tool for training reinforcement
No travel expenses to your sites to deliver training
Quizzes to reinforce concepts and measure completion
Train early and often – vision of the end state at beginning
Accelerate requirements gathering, workshops, user testing
Created in industry leading Adobe Captivate (with professional audio)
SCORM 1.2 and 2004 Compliant - host on your LMS
Small investment in training helps larger ITSM investment succeed!